PHL, Makati, Global Business Solutions+

Global Support Analyst

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Provides global administrative support for Customer relationship management (CRM), other Process Owner supporting activities, and troubleshooting
  • Provide assistance in ongoing initiatives, reporting tasks, and quality checking responsibilities 
  • Liaise with local Customer Service team, executes daily operations, support business and functions with relevant process / technical expertise
  • Contribute to ISO, Quality, and Continuous Improvement activities


  • Bachelor's Degree in Information Technology, Business Management/ Administration, but other relevant courses may still be considered
  • Minimum of three (3) years related work experience in IT Support and IT Reporting, and CRM Management; Background from a Shared Service or Multinational Working Environment is an advantage
  • Customer Service Support background can be considered 
  • Must have experience in reporting tools - advanced Microsoft Excel (VBA/ Macro); Skills in using Power BI (dashboard creation and data visualization) and SAP is highly preferred 
  • Having a background in Continuous Improvement (e.g., Lean Six Sigma) and automation tools is an advantage
  • Excellent command of both spoken and written English; Must be a team player, detail-oriented, and have strong reporting and administrative skills
  • Amenable to work on a mid-shift schedule (3:00 PM - 12:00 MN)

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23049677
Contract & Job type: Full Time, Regular
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Health Insurance
Health Insurance Life Insurance
Life Insurance Accident & Travel insurance
Accident & Travel insurance Retirement / Pension plans
Retirement / Pension plans Vacation / Paid time-off
Vacation / Paid time-off Paternity, Maternity and Emergency Leave
Paternity, Maternity and Emergency Leave Performance bonus / Incentives
Performance bonus / Incentives Smart work / Flexible working arrangement
Smart work / Flexible working arrangement Well-being programs